LighChat Billing and Subscription Terms

Last updated: 2026-08-03 Version: 1 Applies to: paid features and subscriptions of the LighChat Service.

Status: LighChat is currently free of charge. These Terms take effect for a user only when that user purchases a paid subscription or a paid feature. Core messaging features available for free on the date of this version will not become paid for existing users without at least 30 days' advance notice.

1. Relationship to the Terms of Service

These Billing Terms form part of the Terms of Service. Terms defined there have the same meaning here. In case of conflict on billing matters, these Billing Terms prevail.

2. Purchases and payment processing

Depending on the platform, purchases are processed by:

• Apple (In-App Purchase) for the iOS application;
• Google (Google Play Billing) for the Android application;
• a payment provider we designate for web purchases.

We do not receive or store your card details. For purchases made through Apple or Google, your contract for payment is with that store and its terms and refund rules apply in addition to these Terms.

3. Subscriptions and automatic renewal

Where a subscription is offered:

• the subscription renews automatically at the end of each billing period (for example monthly or annually) at the then-current price, until you cancel;
• the price, the billing period, the renewal date and the renewal amount are shown before you complete the purchase;
• we (or the store) send a renewal reminder before charging where the law of your jurisdiction requires it;
• charges are made to the payment method you selected at the start of each new period.

4. Free trials

If a free trial is offered, its length and the price that applies afterwards are disclosed before you start it. Unless you cancel before the trial ends, the subscription starts automatically and the first payment is taken. One trial per user and per payment method.

5. Cancellation

You may cancel at any time, effective at the end of the current billing period:

• iOS: Settings → Apple Account → Subscriptions;
• Android: Google Play → Payments and subscriptions → Subscriptions;
• Web: LighChat Settings → Subscription → Cancel, or by emailing billing@lighchat.online.

Cancellation is effected in as few steps as it took to subscribe. After cancellation you keep paid features until the end of the period already paid for. We do not pro-rate partial periods except where required by law.

6. Refunds

• App Store and Google Play purchases: refunds are handled entirely by Apple or Google under their policies. We cannot issue refunds for them.
• Web purchases: if you are a consumer in the EEA or the UK you have a 14-day right of withdrawal; by starting to use a digital service within that period you acknowledge that you may lose that right once the service has been fully performed, as permitted by law. Outside that right, we may issue refunds at our discretion — for example for a duplicate charge, a billing error or a material service failure. Requests: billing@lighchat.online.

7. Price changes

We may change prices. For an existing subscription, a price increase takes effect no earlier than the next billing period and only after at least 30 days' notice by email or in-app, with an explanation of how to cancel. If you do not cancel before the new price takes effect, it applies from the next period.

8. Taxes

Prices are shown inclusive or exclusive of taxes as indicated at checkout. You are responsible for any sales tax, VAT, GST or similar tax applicable to your purchase; where a store or payment provider collects it on our behalf, its rules apply.

9. Failed payments and suspension

If a payment fails, we or the store may retry it. If it cannot be collected, paid features may be suspended or downgraded to the free tier. Your account and data are not deleted because of a failed payment.

10. Business customers

For corporate purchases we may issue invoices under a separate agreement, together with a Data Processing Agreement. Sections 6 (consumer refunds) and 3 (automatic renewal reminders) may be modified in that agreement.

11. Contact

Billing questions: billing@lighchat.online KDS Consulting Inc, 1730 S Federal Hwy, Suite 160, Delray Beach, FL 33483, USA, +1 561-702-9557